Refund policy
Return & Refund Policy
At Brumli, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
- Returns are accepted within 3 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- Products that are damaged due to misuse or normal wear and tear are not eligible for returns.
Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products
- Gift cards
- Items marked as non-returnable on the product page
Refunds
- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund at no additional cost.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.
- For all other eligible returns, return shipping charges may apply.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page.